Privacy Policy + Terms & Conditions

Use of Broking Services

How information about you will be used

Personal information which you provide to us may be used for business purposes including:

  • To keep records of your needs and requirements 
  • To prepare enquiries and applications you may request that we submit to finance companies 
  • For accounting and regulatory purposes 

We may share information about you with credit reference agencies, finance companies and other businesses to help them make lending decisions and for fraud prevention. If you decide to arrange a finance agreement using our services, we will keep your data until one calendar year after the end of that contract. If you do not arrange a finance agreement using our services, we will keep your data until one calendar year after your enquiry.

Other Contacts (e.g. Marketing Database)

How information about you will be used

Personal information which you provide to us may be used to send you information about asset finance and our services. We will not share your information outside of our business. We will keep your data until you advise us that you no longer wish to receive information from us.

Complaints

We always aim to provide excellent service but if you do have a complaint, please let us know so we can resolve the issue. Please contact Rob Piggott at phone 07725 198754 or email rob@redeaglefinance.co.uk

We will undertake a full investigation, address all of the points you raise and will do our best to reply to you with our written response by post within ten business days. If we are unable to issue a final response within eight weeks, or you are not happy with our response, you may be eligible to refer the matter to the Financial Ombudsman Service.

Their details are:
Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Telephone: 0300 123 9 123 or 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Visit: www.financial-ombudsman.org.uk

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